Terms and conditions of sales and purchase in online shop
Privacy policy :
1. General provisions
1.1. MB "Jesaida" (hereinafter - the "Company") respects all buyers of its services, potential customers (who tried the services but did not become customers), and all visitors of the jesaida.lt website (hereinafter - the "Site") (hereinafter - the "Clients"), the right to privacy and undertakes to ensure the protection of submitted and received personal data. The company also takes care of ensuring the rights of customers as data subjects.
1.2. This privacy policy regulates the main principles and procedures for collecting, processing and storing personal data of the Company's customers.
1.3. By using the Website, as well as ordering or using the services offered by the Company in any form and by providing the Company with your personal data, you agree to the provisions of this Privacy Policy. Customers are considered to be familiar with the Privacy Policy when they mark a "tick" when registering on the Website that they agree with the Company's Privacy Policy. The privacy policy can be reacquainted at any time by clicking on the appropriate link on the Website.
1.4. When processing the Customer's personal data, we comply with all relevant laws, including the protection of personal data regulated by the EU, ADTAĮ, LR and other applicable legal acts. The company was granted the Personal Data Protection registration code 306117369.
2. What concepts are used?
2.1. Personal data - any information about an identified or identifiable natural person (data subject); an identifiable natural person is a person whose identity can be determined directly or indirectly, in particular by an identifier such as a name, a personal identification number, location data and an Internet identifier, or by one or more of that natural person's physical, signs of physiological, genetic, mental, economic, cultural or social identity.
2.2. Data subject - a natural person - a client of the Company (including visitors to the Website), whose personal data is collected by the Company.
2.3. Consent of the data subject - any freely given, specific and unambiguous expression of the will of a properly informed data subject by means of a statement or unequivocal actions by which he agrees to the processing of personal data related to him.
2.4. Data processing - any operation or sequence of operations performed by automated or non-automated means with personal data or sets of personal data, such as collection, recording, sorting, systematization, storage, adaptation or change, extraction, familiarization, use, disclosure by transmission, distribution or otherwise making it possible to use them, as well as juxtaposition or combination with other data, restriction, deletion or destruction.
2.5. Data Controller - a natural or legal person, public authority, agency or other institution that processes personal data on behalf of the Data Controller.
2.6. Data controller - MB "Jesaida", a company operating and established in accordance with the laws of the Republic of Lithuania, code 306117369, registered at the address Žalioji gatvė, Kaunas, Republic of Lithuania, data on which is collected and stored in the Register of Legal Entities.
2.7. Direct marketing - activity intended to contact the Customer by mail, telephone or other direct means and offer goods or services and/or ask for their opinion on the offered goods or services, including in an automated way.
3. What cookies and how we use them
3.1. What is a cookie (English cookie) - small files that are sent to the user's web browser and are placed on the browsing computers or other devices when the website is visited for the first time. Subsequently, cookies are used on the website in order to ensure the best possible use of the website for the user, when the user's computer is identified and access to the website or the information on it is facilitated, thus adapting the content of the website as conveniently as possible for the user.
3.2. These cookies are used on the Website, as well as in the Company's related systems, designed to provide proper and high-quality customer service.
3.3. In order to ensure the possibility for you to browse the Website more conveniently and efficiently and to provide you with useful offers, we use the following Cookies on the Website: PHPSESSID (session information), "CookieInfoScript" (consent to the use of cookies), _gat, _ga, _git, __utma, __utmb, __utmc, __utmt, __utmz (cookies used by Google Analytics), datr, Fr, sb, locale, reg_ext_ref, reg_fb_gate, reg_fb_ref (cookies used by Facebook Pixel) and "GPS", "PREF", "VISITOR_INFO1_LIVE", "YSC" (YouTube video content broadcast information) .
3.4. The Customer's right to refuse cookies - The Customer can at any time delete or block part or all of the saved cookies on his computers or other devices by changing the settings of his browser. More information on deleting or blocking cookies can be found on the website of the browser manufacturer. Please note that following these steps, some website functions may be partially or completely disabled and unavailable. The customer understands that third-party plugins (partners, statistics collection systems, communication systems, etc.) may be used on the Website, which also use cookies to ensure their proper functionality. We emphasize that the website manager does not control, cannot be and is not responsible for the cookies used by third parties, the content and the privacy protection applied by these websites, which we recommend to familiarize yourself with in each case individually.
4. What personal data do we collect?
4.1. The Company collects and later processes the Customer's personal data, which you provide yourself, using and ordering services on the Website or ordering services in another way: name, surname, personal code (optional), address, e-mail. e-mail address, telephone number, and other data related to the specifics of the service order. We note that you provide data additionally on your own initiative, when registering and/or ordering, managing the services provided by the Company.
4.2. The personal data specified by the Client are stored during the period of cooperation between the Company and the Client (during the provision of services) and for 10 (ten) years from the end of this period. Data may be stored for a shorter period if there is no legal basis for this.
5. For what purposes and how do we process personal data?
5.1. The Company's data about the Customer will be processed in a legal, fair and transparent manner (principle of legality, fairness and transparency).
5.2. The Company processes the above-mentioned personal data of the Customer for the processing and administration of the purchase/order of services, for the processing of accounting documents related to the order of services, for contacting you regarding the fulfillment of contractual obligations, for direct marketing purposes (with the prior consent of the data subjects).
5.3. We ensure that the Client's personal data is and will be processed in a legal, fair and transparent manner, collected for established, clearly defined and legitimate purposes and not further processed in a manner inconsistent with those purposes, adequate, appropriate and only such as is necessary to achieve the purposes for which they are processed, accurate and, if necessary, updated, processed in such a way that adequate security of personal data is ensured through the application of appropriate technical and organizational measures, including protection against unauthorized or illegal processing of Data and against accidental loss, destruction or damage (principle of integrity and confidentiality) .
6. What data subject rights do you have?
6.1. The customer has the right to withdraw his consent at any time. Withdrawal of consent does not affect the lawfulness of consent-based data processing carried out prior to the withdrawal of consent. The data subject is informed about this before giving consent. Withdrawing consent is as easy as giving it.
6.2. You have the rights of data subjects, which we will implement after receiving a request from the Customer by registered mail, at the address Žalioji gatvė 23, Kaunas, and after you have properly confirmed your identity. The Customer has the right to get acquainted with his personal data and how they are processed, to demand the correction of inaccurate personal data related to the Customer, as well as to demand that incomplete personal data of the Customer be supplemented.
6.3. The Customer has the right to demand that the Company delete personal data related to the Customer, if they are no longer needed to achieve the purposes for which they were collected or otherwise processed; withdraws consent, and there is no other legal basis for processing the Client's personal data; personal data were processed illegally; on other grounds established in the Regulation; require the Company to limit the processing of the Client's personal data; receive the personal data related to the Customer, which they have provided to the Company in a structured, commonly used and computer-readable format; the Customer also has the right to ask the Company to transfer personal data to another data controller; to object to the processing of related personal data (e.g. for direct marketing or otherwise).
7. How we process personal data for direct marketing purposes
7.1. The Company will contact the Client only with the Client's prior consent and in accordance with the provisions of the ERA, ADTAĮ and the Regulation. We will send the Company's newsletters by e-mail. by mail or phone and/or we will inquire about the quality of existing services and other related issues.
7.2. We process the following personal data of the Customer for the purpose of direct marketing: name, e-mail address, telephone number.
7.3. The Customer's personal data for the purpose of direct marketing is stored until the Customer opts out of receiving direct marketing communications (such an opt-out link is provided at the bottom of each email sent).
8. To whom we provide personal data
8.1. The access of the Company's employees to the Customer's personal data is granted only if it is necessary to fulfill their duties and only if the employee undertakes to comply with the requirement of confidentiality.
8.2. The Company may submit the Customer's personal data to data processors who provide services to the Company and process the Customer's personal data on behalf of the Company and for the benefit of the Company or the Customer, to law enforcement authorities, when there is a legal basis for this, to other third parties with the Customer's consent. Such data processors have the right to process the Customer's personal data only in accordance with the Company's instructions.
8.3. The customer's personal data can also be provided in response to official requests of state institutions and courts, but only after making sure of the legality of these requests.
Delivery :
DPD postal machine - €3.59 (in Lithuania) Latvia, Estonia - €4.59
The order is delivered by the courier company DPD.
Delivery takes 2 - 3 working days.
As soon as the package is delivered to the pick-up point, you will receive an SMS message and an email. post office
The shipment can be tracked at https://www.dpd.com/lt/lt/
OMNIVA postal machine - €3.59 (in Lithuania) Latvia, Estonia - €4.99
The delivery of the package will be carried out by the package delivery company "Omniva".
When the package is delivered to the pick-up point, you will receive an SMS message and an email. a letter.
Parcels are stored at the pick-up point for 7 calendar days from the day of delivery.
You can track the shipment by clicking on the link: https://www.omniva.lt/verslo/siuntos_sekimas
LPEXPRESS postal machine - €3.59 (in Lithuania)
The order is delivered by the courier company Lietuvos paštas.
When the package is delivered to the pick-up point, you will receive an SMS message and an email. a letter.
Parcels are stored at the pick-up point for 3 calendar days from the day of delivery.
You can track the shipment by clicking on the link: http://post.lt
DPD Home delivery - €3.99 (in Lithuania)
The order is delivered by the courier company DPD
Delivery takes 2 - 3 working days.
On the day of delivery, you will receive an informational SMS message with the approximate delivery time.
The shipment can be tracked at https://www.dpd.com/lt/lt/
Venipak postal machine - 3,49€ (Lietuvoje) Latvia, Estonia - 4,99€
The order is delivered by the courier company Venipak
When the parcel is delivered to the pick-up point, you will receive an SMS message and an email.
Delivery takes 2 - 3 working days.
The shipment can be tracked https://venipak.com/lt/
Lithuanian Post - 5€ (in Lithuania)
The order is delivered by the courier company Lietuvos paštas.
Many parcels will be registered, so when you receive the notification, have your ID when picking up the parcel.
Write accurate information, from address to postal code, apartment code or house.
The shipment can be tracked at http://post.lt
Delivery outside Lithuania, to other countries of the European Union - the price depends on the size of your basket, so you will see the exact price when you fill the basket completely.
Orders received before 9:00 am will be shipped on the same working day.
We ship with our reliable partners, CTT express, GLS, DPD, Inpost, DHL, UPS and many others.
If payment is not received within 24 hours, it will be destroyed.
Purchase rules :
1. General provisions.
1.1. These rules for the purchase and sale of goods (hereinafter - the Rules) are a legal document binding on the Parties, which determine the rights, duties and responsibilities of the Buyer and the Seller when the Buyer purchases goods by e-mail. in the store.
1.2. The seller reserves the right to change, amend or add to the rules at any time, taking into account the requirements set by legal acts. The buyer is informed by e-mail. on the store's website. When the buyer is shopping by e-mail the store applies the Rules valid at the time of placing the order.
1.3. Buy e-mail the store has the right to:
1.3.1. able-bodied natural persons, i.e. persons who have reached the age of majority, whose capacity is not limited by court order;
1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they dispose of their income independently;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above persons.
1.4. By approving the rules, the seller also guarantees that, based on the rules 1.3. point, the Buyer has the right to purchase goods by e-mail. in the store.
1.5. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer e-mails after creating a basket of goods in the store, specifying the delivery address, choosing a payment method and familiarizing yourself with the Seller's rules, click the "Confirm order" button (see point 5 "Ordering goods, prices, payment procedure, deadlines").
2. Protection of personal data.
2.1. Order goods by e-mail in the store, the Buyer can:
2.1.1. by registering in this e-mail in the store - by entering the data requested during registration;
2.1.2. without registering in this e-mail in the store.
2.2. Buyer, when ordering goods 2.1. in the ways provided for in clause of the rules, the personal data of the Buyer necessary for the proper fulfillment of the goods order must be indicated in the relevant information fields provided by the Seller: name, surname, delivery address of the goods, telephone number and e-mail address. postal address.
2.3. By approving these rules, the Buyer agrees that 2.2. The personal data of the Buyer provided in point would be processed in the electronic sales of goods and services. in the store, for the purposes of analysis of the Seller's activity and direct marketing.
2.4. By agreeing to the Buyer's personal data being processed in the Seller's e-mail for the sale of goods and services. store, the Buyer also agrees that the e-mail specified by the Buyer e-mail address and phone number would be sent informational messages necessary to fulfill the order of goods.
2.5. The buyer, registering by e-mail in the store and when ordering goods, undertakes to store and not disclose login data to anyone.
3. Buyer's rights and obligations.
3.1. The buyer has the right to buy goods by e-mail. in the store of these Rules and other articles of this e-mail according to the procedure specified in the store information sections.
3.2. The buyer has the right to refuse the goods purchase - sales contract with e. store, notifying the Seller about this in writing (by e-mail, indicating the desired return of the product and its order number) no later than within 14 (fourteen) working days from the day of delivery of the item, except for cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (e.g. when the contract is concluded for the sale of hygiene products - bed linen - see the information on the website of VšĮ "Vartotojų centras" http://www.vartotojucentras.lt/istatymas.php?id=1038, "Peculiarities of return and exchange of non-food products" item 18 .).
3.3. 3.2 of the rules. The Buyer can exercise the right provided for in paragraph 1 only if the product has not been damaged or its appearance has not fundamentally changed, nor has it been used.
3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer's registration form changes, the Buyer must update them immediately.
3.6. The buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately inform the Seller about this via the means of communication specified in the "Contacts" section.
3.7. The buyer using e-mail store, agrees with these purchase and sale Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.
4. Seller's rights and obligations.
4.1. The seller undertakes to provide all conditions for the proper use of e-mail by the buyer. services provided by the store.
4.2. If the Buyer tries to harm the Seller's email for the stability and security of the store's work or violates its obligations, the Seller has the right to limit or suspend the Buyer's ability to use e-mail immediately and without warning. store or, in exceptional cases, cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's privacy right to the Buyer's personal information specified in the e-mail. in the store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering goods, prices, payment procedure, deadlines.
5.1. email In the store, the Buyer can buy 24 hours a day, 7 days a week.
5.2. The contract comes into force from the moment the Buyer clicks the "Confirm order" button, and after receiving the order, the Seller confirms it - sends a confirmation letter to the e-mail specified by the Buyer. by post
5.3. Product prices e-mail in the store and in the formed order are indicated in euros, including VAT.
5.4. The buyer pays for the goods in one of the following ways:
5.4.1. payment using e-mail banking means advance payment using the e-mail address used by the Buyer. banking system. In order to use this form of payment, the buyer must be signed by e-mail. banking agreement with one of the serviced banks. The Buyer transfers the money to e-mail. store current account. The responsibility for data security in this case rests with the respective bank, since all monetary transactions take place through the bank's e-mail. in the banking system.
5.4.2. Payment by bank transfer is an advance payment when the Buyer, after printing the order and going to the nearest bank branch, transfers the money to e-mail. store bank account.
5.5. The buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the formation of the goods parcel begins and the calculation of the delivery term of the goods begins.
6. Delivery of goods.
6.1. The buyer, who has chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods.
6.2. The buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.3. The goods are delivered by the Seller or the Seller's authorized representative (courier).
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the required goods in stock and the Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods.
6.5. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.
6.6. The buyer must in all cases immediately inform the seller if the package is delivered in damaged or otherwise damaged packaging, if the package contains unordered goods or the wrong quantity of them, incomplete product set.
6.7. In all cases, if the buyer notices any damage to the package during delivery, he must indicate the comments in the package delivery document provided by the courier or draw up a separate document regarding these violations. The Buyer must do this in the presence of the courier. If such actions are not taken, the Seller is exempted from liability against the Buyer for product damage related to packaging damage, which the Buyer did not note in the delivery document of the courier.
7. Product quality, guarantees.
7.1. Each e-mail the details of the product sold in the store are generally indicated in the product description attached to each product.
7.2. The seller is not responsible for the fact that e-mail the color, shape or other parameters of the goods in the store may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.
7.3. The seller provides a quality guarantee valid for a certain period of time for certain types of goods, the specific term and other conditions of which are indicated in the descriptions of such goods.
7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.
8. Return and exchange of goods.
8.1. Defects of the sold goods are removed, low-quality goods are replaced, returned in accordance with the 2001 order of the Minister of Economy of the Republic of Lithuania. June 29 by order no. 217 "Regarding the approval of the rules for the return and exchange of items" approved by the rules for the return and exchange of items, except in cases where the contract cannot be canceled according to the laws of the Republic of Lithuania (when the contract is concluded for the sale of hygiene products - bed linen; see information on the website of VšĮ "Vartotojų centras" http 18.) In all cases, money for returned goods is transferred only to the payer's bank account.
8.2. In order to return the item(s) based on Rule 8.1. point, the Buyer can do this within 14 (fourteen) working days from the day of delivery of the goods to the Buyer, by informing the Seller by means of communication specified in the contact section, indicating the name of the returned product, the order number and the reason for the return.
8.3. When returning goods to the buyer, it is necessary to comply with the following conditions:
8.3.1. the returned item must be in its original, neat packaging;
8.3.2. the product must be undamaged by the Buyer;
8.3.3. the product must be unused, without losing its appearance as a product (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
8.3.4. the returned product must be in the same configuration as the Buyer received it;
8.3.5. when returning the product, it is necessary to present the document of its purchase.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. the procedures for returning goods are established in the article.
8.5. When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar suitable products.
8.6. In the event that the Seller does not have goods suitable for replacement, the amount paid will be returned to the Buyer, excluding the cost of delivery.
9. Liability of buyer and seller.
9.1. The Buyer is fully responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation for the direct losses suffered by the Buyer.
9.2. The buyer is responsible for the actions performed using this e-mail. in the store.
9.3. After registering, the Buyer is responsible for transferring his login data to third parties. If email the services provided by the store are used by a third person who is connected to e. store using the Buyer's login data, the Seller considers this person to be the Buyer.
9.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller's recommendations and the Buyer's obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
9.5. If the Seller's email the store contains links to the e-mail addresses of other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or the activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
9.6. In the event of damage, the guilty Party compensates the other Party for direct losses.
10. Marketing and Information.
10.1. The Seller may, at its discretion, initiate an e-mail. various promotions in the store.
10.2. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the shares is valid only going forward, i.e. from the moment of their execution.
10.3. The Seller sends all messages using the means of communication specified in the Buyer's registration form.
10.4. The Buyer sends all messages and questions to the Seller's e-mail. by phone and e-mail specified in the "Contacts" section of the store. email addresses.
10.5. The seller is not responsible if the buyer does not receive the sent informational or confirming messages due to disruptions in the internet connection, e-mail service providers' networks.
11. Final Provisions.
11.1. These Rules for the purchase and sale of goods are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
Return conditions:
According to the Government of the Republic of Lithuania in 2001 June 11 resolution no. 697 "Regarding Approval of Retail Trade Rules" (active link <2021-01-14>) Clause 17.2 perfumery, cosmetics and toilet preparations (codes according to the Combined Nomenclature - 3303-3307) are non-returnable goods. At your request, we will replace the defective goods (if we have the same perfume in stock) or refund the money for them within 14 working days (if we no longer have the same perfume in stock).
The defective product to be returned or exchanged must be unused (in its box). The product must be packed in a suitable package that will protect it from damage during its transportation.
IMPORTANT! Shipping costs are not refundable, they remain at the buyer's expense, because when replacing a defective product, we compensate you for the shipping costs of a new product.
Before returning the product, you must inform us by e-mail. by mail info@jesaida.lt or tel. +37065659538 we will give you the address where you should return the product and discuss all the conditions.
